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The Thin Book of Appreciative Inquiry - a book by Sue Annis Hammond

July 2010

Finding the positive in situations is sometimes very hard to do.  Guided by this book, the value of the effort is clear, purposeful and effective.   If you get this book, then you can use these pointers.

KEY POINTS

DESCRIPTION

SO WHAT

What is it?

«   “Appreciate Inquiry is that in every organization something works and change can be managed through the identification of what works, and the analysis of how to do more of what works.”

 

«  Appreciative Inquiry, as indicated by its name is appreciating and inquiring what works in an organization.  Doing more of what works will yield more (as a proactive and positive approach) than trying to do less of the bad. 

Why is it important?

«  Hammond considers it a “moving target”, a thought process and every participant makes a contribution by re-creating the goals. 

«  Traditional approaches use the problem diagnosis with a focus on what is wrong, thus emphasizing the negative.

«  Looking for what works allows a tangible future vision based on the high points of the organization.  By grounding the organization in real events and experiences, people will be able to repeat their success.

How do you use it?

«  Understand the power (positive and negative) of assumptions within the organization. (see page 15)

«  Share examples of what it feels like to be treated with dignity and respect.

«  Learn how to ask the right questions in the right way.

«  Learn about and how to use provocative propositions. 

«  You gather information in a new way and it yields information at a greater depth.  Processing the information in a format that is understandable is required once data is amassed. 

«  “Provocative propositions describe an ideal state of circumstances that will foster the climate that creates the possibilities to do more of what works.”

 

TO APPLY THESE

«  Be prepared to practice, practice, practice.  This is a different approach to inquiries and “problem solving”.

«  Consider the success factors that have made your organization achieve its goals.

«  Start with small group dialogues to try on the methods.

«  Consider developing training on the methods and how to roll it out through the organization.

 

THE NEXT STEP

This is really a thin book…fast to read and understand.  There are practice ideas that can be explored in small or large groups.   Consider adding 15 minutes to a staff meeting to relish a success and create a template for new successes.  Regardless of your organization’s business, building on success factors will make for a positive and welcome approach to growth.


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Deep Change | Discovering the Leader Within by Robert E. Quinn ISBN 0-7879-0244-6

February 2007

Who wants to change?  Very few people...but there are times when we must.  So if you get this book, you may use these pointers.

OBJECTIVES

INDIVIDUAL CONTRIBUTOR

(TECHNICAL)

MANAGER

(TRANSACTIONAL)

LEADER

(TRANSFORMATIONAL)

First objective

Personal survival

Personal survival

Vision realization

Source of power

Technical competence

Effective transactions

Core values

Orientation to planning

Rational-tactical

Rational-strategic

Action learning

Strategic complexity

Simple

Complex

Highly complex

Source

Professional training

Administrative socialization

Personal rebirth

(excerpts from table 14.1, page 123)

TO APPLY THESE

«  CEOs are expected to play four general, yet competing roles:  vision setter, motivator, analyzer and taskmaster. 

«  The key to being a successful leader (as opposed to a manager) is the ability to integrate the transactional and transformational paradigms.

«  Trust may just be a greater asset than money.  Trust is the means and profit is the end.  How do you measure trust in your organization?

«  Excellence is dynamic; it must evolve, going through four phases:  initiation, uncertainty, transformation and routinization.  Yet excellence is a form of deviance.  An excellent leader goes beyond the norms, but the system will try to normalize the leader’s efforts.

 

THE NEXT STEP

People must change for the organization to change.  This requires the strength to discuss the “un-discussable issues” that prevent people and organizations from reaching their potential.  The organization must have a clear vision.  The people must trust the leader.  Without these, there is no forward motion.  The transformational leader has earned the respect and trust of the people and is able to articulate a clear vision.  The vision must link the operational present with the developmental future.   Examine yourself and your leadership team.  Where are you on this chart?  Where are they?  What is your vision?  Are you trustworthy?  Have you built the bridge from the present to the future?  If not, consider a strategic facilitator to guide you through the process.

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